Lexus tops customer satisfaction
Looks like the Lexus is still tops when it comes to customer satisfaction.
J.D. Power and Associates has just released the results of its 2006 Customer Service Index Study that measures which brands have the best service departments. And, to nobody's surprise, Lexus nabbed the top spot with a CSI score of 912. At its heels is Buick with a score of 911, followed by Cadillac with 909. The bottom of the list is occupied by Isuzu with a score of 781, some 29 points below Volkswagen's 810. Interestingly six out of the top ten service departments came from domestic brands.
The Customer Service Index Study measures quality of service in the areas of service initiation, service adviser, in-dealership experience, service delivery, service quality and user-friendly service.
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